Privacy Policy

 

Effective September 11, 2026

Maryland’s Best Remodeling (“Maryland’s Best,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit www.marylandsbest.com, request an estimate, contact us, communicate with us by phone, email, or text message, or otherwise interact with Maryland’s Best Remodeling.

By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

  • First and last name
  • Email address
  • Telephone or mobile phone number
  • Home or project address
  • Information submitted through estimate or contact forms
  • Details regarding remodeling or home improvement projects
  • Appointment and scheduling information
  • Communications between you and Maryland’s Best Remodeling
  • Information you provide when requesting customer service or support
  • Marketing and communication preferences

We may also automatically collect certain information when you visit our website, including:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Pages viewed
  • Referring website
  • Date and time of visits
  • General geographic information
  • Website interaction and analytics information
  • Cookies and similar technologies

2. How We Use Your Information

We may use the information we collect to:

  • Respond to inquiries and requests for estimates
  • Schedule consultations and appointments
  • Provide remodeling and home improvement services
  • Communicate regarding estimates, appointments, projects, and customer service
  • Follow up regarding services you have requested
  • Send transactional or service-related email and text communications
  • Send marketing communications when you have provided appropriate consent
  • Improve our website, services, advertising, and customer experience
  • Measure website and advertising performance
  • Maintain business records
  • Prevent fraud or misuse of our website or services
  • Comply with legal and regulatory obligations

We limit the collection and use of personal information to information reasonably related to these business purposes.

3. SMS and Text Messaging Privacy

If you provide your mobile telephone number and consent to receive text messages from Maryland’s Best Remodeling, we may use your number to send communications based on the type of consent you provided.

Non-marketing messages may include:

  • Estimate follow-ups
  • Appointment scheduling
  • Appointment reminders
  • Project-related communications
  • Customer service communications
  • Responses to questions or requests you initiated

If you separately consent to marketing text messages, those messages may include:

  • Promotions
  • Special offers
  • Discounts
  • Home remodeling information
  • Service announcements
  • Other marketing communications from Maryland’s Best Remodeling

Message frequency varies based on your interactions with Maryland’s Best Remodeling and the services you request. Message and data rates may apply.

You may opt out of text messages at any time by replying STOP to a message. For assistance, reply HELP or contact us at 844-463-2378 or info@marylandsbest.com.

Consent to receive marketing text messages is not a condition of purchasing goods or services.

Mobile Information and SMS Consent

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.

Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We may use service providers that assist us in delivering communications, operating our customer relationship management systems, scheduling appointments, or providing customer support. These providers may only use information as necessary to provide services on our behalf.

SMS opt-in data and consent will not be provided to third parties for their own marketing or promotional purposes.

4. Email Communications

If you provide your email address, we may use it to communicate with you regarding inquiries, estimates, appointments, projects, and other services you request.

If you separately opt into promotional email communications, we may also send information regarding:

  • Promotions and special offers
  • Remodeling tips and information
  • New services
  • Company updates
  • Other marketing communications

You may unsubscribe from promotional email communications at any time by using the unsubscribe link included in the email.

Unsubscribing from marketing emails will not prevent us from sending transactional or service-related communications regarding an active inquiry, appointment, project, transaction, or other existing relationship.

5. Cookies and Analytics

Our website may use cookies, pixels, analytics technologies, and similar tools to understand how visitors interact with our website and to improve our services and advertising.

These technologies may collect information such as:

  • Device and browser information
  • IP address
  • Pages visited
  • Time spent on the website
  • Links or advertisements clicked
  • Referring websites
  • Website conversions and form interactions

We may use third-party service providers, such as website analytics and advertising platforms, to assist us in understanding website activity and measuring marketing performance.

You can control certain cookie settings through your web browser. Disabling cookies may affect some website functionality.

6. How We Disclose Information

We may disclose personal information when reasonably necessary to:

  • Service providers assisting with website hosting, CRM services, communications, scheduling, analytics, advertising measurement, or customer support
  • Contractors or service providers assisting us in fulfilling services requested by you
  • Professional advisors such as attorneys, accountants, or insurers
  • Government agencies or law enforcement when legally required
  • Protect the rights, safety, property, or security of Maryland’s Best Remodeling, our customers, or others
  • Complete a corporate transaction such as a merger, acquisition, restructuring, or transfer of business assets, subject to applicable law

Service providers are expected to use personal information only for the purposes for which it is provided and consistent with applicable law.

Mobile numbers, SMS opt-in information, and SMS consent information are not shared with third parties for their own marketing or promotional purposes.

7. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, misuse, alteration, or destruction.

However, no website, electronic transmission, database, or information-storage system can be guaranteed to be completely secure.

8. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Fulfill the purposes described in this Privacy Policy
  • Maintain customer and project records
  • Provide requested services
  • Meet contractual obligations
  • Resolve disputes
  • Enforce agreements
  • Comply with legal, tax, accounting, insurance, and regulatory requirements

When information is no longer reasonably necessary, we may delete or securely dispose of it in accordance with applicable law and our record-retention practices.

9. Maryland Privacy Rights

Where applicable under the Maryland Online Data Privacy Act and other applicable privacy laws, Maryland residents may have rights regarding their personal data.

These rights may include the right to:

  • Confirm whether we process your personal data
  • Access personal data we maintain about you
  • Correct inaccuracies in your personal data
  • Request deletion of certain personal data
  • Obtain a copy of certain personal data you previously provided
  • Opt out of certain uses of personal data where applicable
  • Limit certain uses or disclosures of personal data as provided by law
  • Exercise your privacy rights without unlawful discrimination

Certain rights may be subject to exceptions or limitations under applicable law.

To submit a privacy request, contact us at info@marylandsbest.com or 844-463-2378. Please include enough information for us to reasonably verify your identity and understand your request.

If applicable law provides a right to appeal a decision regarding a privacy request, you may submit an appeal using the same contact information and state that you are appealing a prior privacy-request decision.

10. Do Not Track and Browser Controls

Some browsers and devices provide privacy preference or “Do Not Track” settings. Because there is not always a uniform industry standard for responding to these signals, our website may not respond to every browser-based signal.

Where applicable law requires recognition of a legally valid universal opt-out mechanism, we will process such signals as required by law.

11. Third-Party Websites

Our website may contain links to websites or services operated by third parties.

Maryland’s Best Remodeling is not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

12. Children’s Privacy

Our website and services are intended for adults seeking home improvement and remodeling services.

We do not knowingly collect personal information from children under the age of 13 through our website. If we become aware that we have collected such information without appropriate authorization, we will take reasonable steps to delete it.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technologies, services, or legal requirements.

When we make changes, we will update the Effective Date shown at the top of this page. We encourage you to review this Privacy Policy periodically.

14. Contact Us

Maryland’s Best Remodeling
12230 Clarksville Pike
Suite K, Office C1
Clarksville, MD 21029
Phone: 844-463-2378
Email: info@marylandsbest.com
Website: www.marylandsbest.com